The Fallacy of the 15 Minute Clinic Visit
The 15 minute time slot for clinics is a modern concept, rather than a deeply rooted medical tradition. In fact, the concept does not even predate me.
Observe how other professionals work – like lawyers on retainer. Some thing just take as much time as they need to take. Lawyers charge by the hour to read and write emails, make letters, and charge for the use of their paralegals and office supplies.
Nature knows no kings, and nature does not respect our artificial constructs of time
When a patient presents to the clinic to visit their doctor we have to get a story from them. Sometimes the story is well articulated to us, sometimes it is written on their clinical appearance. However, more often than not, the journey to the diagnosis is twisted, if we can even get there.
Even the most educated people may struggle to articulate the symptoms they feel, which leaves us to work as translaters for bodily symptoms. This means trying to extract meaning from phrases like “I just don’t feel right”.
As a physician servicing a hugely Spanish-speaking population, I must contend with their unique time perspectives. It may take up to 3 times to ask “Por cuanto tiempo”, before you get an actual time answer instead of “oooof, hace tiempo”.
Chronicity
My uncle Boli is a genius man. He is a lawyer in Panama, but he understands human disease like a doctor does. He taught me early in my career that chronicity, the way symptoms play out over time, tell the diagnosis. I learned that this is crucial to extract from the clinic visit. This timeline is often more important than labs or vital signs.
Two major issues interrupt the understanding of this aspect of the disease process in the context of the modern, rigidly structured clinic day. One problem is that this chronicity is as important looking forward as it is looking back. When I have asked the patient all of the immediate questions, and done the physical exam I could fit into the 15 or so minutes, they must get on their merry way. Unless they are hospital bound because they are unstable, we must shuffle them along.
This 15 minute visit, may have taken weeks or more to get. Not only that, the next 15 minute visit is likely to be months away. However, their shortness of breath may start to creep up in the 48 hours after the visit. Or the rash suddenly appears. Or, they realize they forgot to mention the supplement they started taking for weight loss.
None of that seems to matter in the modern clinic. The patient may luck out and get in when another patient cancels, but, otherwise, they will just follow up when they can follow up. They don’t get to follow up when they need to follow up.
It Isn’t Speed Dating
The state of a person’s health, and the understanding of why they may be ill, is not of trivial concern. This isn’t speed dating, though the hospital administration complex, prioritizing easier patterns to measure, insist on making it so. There are enough stories of missed diagnoses to have me nervous. It simply unrealistic to get the diagnosis right every time, when nature is going follow the rules of nature, and not the admin’s mandated time slot.
My other inspiration is my grandfather, Carlos Pedreschi. He was a small town doctor in the Panamanian highlands. I can’t imagine he would stand for this trend.
Doctors must demand time with the patient. Not 15 minutes. Not 30 minutes. Not 45, but, the right amount of time.